Surge Support for Government Contracts
Surge support is defined as the rapid deployment of experienced personnel and resources during busy times, emergencies, or large contract ramp-ups. This is common for sizable, net new, federal programs during the initial launch and often include the following skills:
- Data management
- Cloud migration & modernization
- Application development
With the new Federal Infrastructure bill set to increase spending by $550 billion over baseline levels, there will be many large contracts coming online in 2023 and 2024 a need for many agencies and government contractors to ramp-up their resources and staffing. When it comes to surge support for a large contract, there are several factors you should consider for a successful ramp-up.
Top Surge Support Considerations:
1. Do You Have the Recruiting Bandwidth?
So you need help to increase capacity quickly or to help support a large new contract; now what? Getting personnel up and running fast during the first 90-day window is crucial for overall project success. Regardless of your organization’s size, you will likely face large resource gaps for programs requiring 100 – 300+ talent onboarded in that initial 90-day window. Bringing in a partner with senior recruiter bandwidth who can identify, screen, and submit qualified candidates quickly is worth considering.
2 Project Performance, Profitability & Client Satisfaction
It goes without saying that budgeting is a significant concern when it comes to the size and scale of resources needed to support your contract ramp-up. However, the consideration should reach beyond just profitability for a single project. Firms need to consider the implications of not having tasks or milestones completed. Disruptions can affect overall project profitability and, if not resolved, can significantly impact client satisfaction, referenceability, and future contracts.
3. Ramp-up, Workflow, Devices & Training
A major concern for surge support is ramp-up time which can be greatly affected by existing training and workflow processes. Firms should have documented policies and procedures. In addition, there may be technical considerations for devices such as laptops, phones, tablets, or medical devices. New and/or temporary staff will also require tailored training programs for software systems and proper workflow logs. Organizations that are prepared with standard documentation and training programs will be more effective by allowing surge support staff to get up to speed faster.
4. Cybersecurity & Offboarding
You will need to work with HR and team leaders to offboard once the contract is fulfilled. Security and cybersecurity issues also come into play, as protecting organizational data and assets is imperative. You will need an offboarding plan that will specify how you collect devices and deactivate users once the surge is over.
5. Surge Support Experience & Evaluation
Government contracting has often been called recession-proof. However, deciphering and executing government contracts can be difficult. Firms must adhere to federal compliance requirements and meet deadlines and project milestones. Therefore, finding a qualified firm with a history of surge support is imperative. An accomplished firm will help guide you by identifying key projects and tasks and compliance issues, helping you quickly fill in gaps and ramp up most efficiently.
How Blu Omega Can Help Surge Support Needs
Organizations looking for surge support need to consider more than just compliance issues when looking for a partner. Blu Omega has a history of providing IT and Healthcare resources for surge support for both federal and commercial customers. We can help provide resources to help you identify, screen and submit qualified candidates quickly. In addition, we can help walk your organization through major areas of concern, such as workflows, training, and offboarding plans. To learn more about our surge support experience and how we can help, please contact Blu Omega here.